Payment & Shipping

A minimum order amount at Organic Store is 50€.

Payment

We accept payment by card (Visa and Mastercard). Our banking details will be sent to you in a confirmation email as soon as you submit your order. We do not hold your credit card data. You payment is not processed through our site.

Shipping

At Organic Store, we offer international shipping to any part of the world within the jurisdiction of the Universal Postal Union. We use Ukrposhta (the national postal service of Ukraine) for all deliveries. Your parcel will be shipped by your local postal service.

The cost of international shipping is calculated according to Ukrposhta tariffs. It depends on the country of destination as well as the weight and size of the parcel. Shipping costs are added to the overall cost of your order.

Please note that international shipping may be subject to fees, taxes or other charges as a result of your country’s local legislation. We are not responsible for any such charges. We strongly recommend that you check the import charges applicable in your country before placing an order.

Please don’t forget to provide accurate and complete shipping information. After placing your order, you will receive a confirmation email containing our banking information. As soon as we receive your payment, we pack and send your order. When your parcel is sent, you will receive another email containing your tracking number.

The parcel is sent after you pay for the order and the delivery.

Returns

According to the Ukrainian legislation (namely, Law of Ukraine on Consumer Rights Protection), cosmetic products are included in the list of nonfood goods not subject to exchange (return) if purchased goods are of proper quality.

Upon receiving the delivery please make sure that the parcel’s contents correspond to your order.

In the presence of a postal worker, inspect your parcel to make sure that it is not damaged. If the parcel or its contents are damaged or there are items missing from your order, you have the right to return the purchase. Return your order and we will refund the cost of your order or replace the damaged items (provided that the items have not been opened and used).

You can receive a refund only if you inspect the parcel in the presence of a postal worker. If you open the parcel and/or damage the packaging yourself, the items are not subject to return.